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South Swell Lacrosse
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FAQ's
General
1. Who are we and what do we stand for?
We are a growing business based in San Diego that was started by a small group of East Coasters who along with their passion to play lacrosse have a deep passion for surfing. Our goal as an organization is to provide customers with the best possible service with not only our knowledge of the game but desire to please you. Our relationship with our customers is the most important thing to us so if you have any further questions, concerns, or any such feedback feel free to contact us at 1-888-SOUTHSWELL (888-768-8479)or email us at orders@southswellsports.com.
2. When can I place an order or get in touch with customer service?
You can place an order 7 days a week 24 hours a day on-line. If you would like to call and speak with a customer service representative refer to our business hours listed below. Please inform the person that you have a question regarding an internet issue and you will be directed appropriately if that person can not answer your question. We strongly recommend emailing orders@southswellsports.com. if you are still having trouble finding your answer and our prompt on line customer service will respond with in 24 hours.
3. What are your hours of operations?
Monday-Friday: 11am-7pm
Saturday: 10am-5pm
Sunday: 11am-4pm
*All hours are Pacific Standard Time
4. What should I do if I am having trouble with your website?
The internet is new to most of us and at times the technology does not work the way we planned. If you are ever having problems don't hesitate to call our toll free number 1 -888-SOUTHSWELL (888-768-8479) and have an employee help you through it.
5. Who do I ask for when I have a question or want to place an order?
Any one of our friendly employees will be able to help you over the phone.
Payment
1. What are my payment options?
We accept Visa, Mastercard, American Express, and Discover on our website and for phone orders. If you would like to mail in an order we will accept personal checks, cash, money order, and credit cards.
Shipping
1. What are my shipping options?
UPS Ground, US only. We also Ship USPS Priority Mail for lighter weight items and to PO Boxes or AE & APO Addresses. Guaranteed day of delivery to all 50 states. Please check our map below for delivery time in transit to your area. If orders in Texas and California are received by noon in each area next day delivery will adhere. Orders received after noon will ship the following day.
2. Do you ship internationally?
Yes we do but order will take an additional 24 hours to process and shipping prices are subject to change.
Order Status
1. Once I have made my order has my credit card been charged?
Your credit card does not get charged for 24 hours allowing us time to inform you of any backorders or out of stock items. After the 24 hours have gone by your cc will charged and your order will either be shipped or backordered.
2. When will my order ship?
Orders will ship the same day if your order is in by 12pm PST. If your order is placed after 12pm PST your order will ship the following day but we will do everything in our power to get it out that same day.
3. Has my order shipped?
We ask that when you place an order you check your email periodically as we will notify you with a tracking number when the order ships or notify you within 24 hours of any backorders that you may have. If specific items are sold out we will do our best to provide you with alternatives that will hopefully satisfy you. If you have immediate questions please feel free to email us at orders@southswellsports.com. or call us toll free at 1-888-SOUTHSWELL.
4. What I never received my order?
Situations may occur causing a package to not be delivered and we as that you email lax@southswellsports.com. with as much information as you have available and someone at South Swell Lacrosse will look in to it in a prompt manner and reply to you immediately.
5. What if I did not receive my entire order?
We will notify via email of any backorders and will also include an updated receipt in your box of items that are backordered. Please refer to both for more detailed information or if you have a specific question as to the length of the backorder feel free to email us or call us toll free at 1(888)southswell.
6. Can I track my order?
When every order is shipped a UPS tracking number will be sent to email in box. We have a tool on our website that will track your through the UPS website. If you are having trouble using it just call and one of our representatives will be happy to track it for you.
Returns and Exchanges
1. What is the return and exchange policy?
All orders are fully returnable within 30 days of the order being received. We will only return items for full credit if they have not been used. Other situations will be handled with an exchange or by issuing store credit.
2. How do I return merchandise?
All orders are sent with a return form and we ask that you fill this out completely as this will help expedite the process. If you must return an item due to an error on our part, we will send a label through UPS at our expense. Please send all returns to:
South Swell Sports
Customer Service
4060 Morena Blvd. Suite J
San Diego, CA 92117
3. What happens if I receive damaged or incorrect items?
Not to worry! South Swell will make sure and either exchange the damaged merchandise or refund your money. If the merchandise is incorrect we will send a UPS tag and immediately ship out the correct equipment. We ask that you reference the exchange policies before sending items back.
4. When will I receive a credit to my account?
We will process the refund immediately and it should post to your account with in a day or 2.
1. Who are we and what do we stand for?
We are a growing business based in San Diego that was started by a small group of East Coasters who along with their passion to play lacrosse have a deep passion for surfing. Our goal as an organization is to provide customers with the best possible service with not only our knowledge of the game but desire to please you. Our relationship with our customers is the most important thing to us so if you have any further questions, concerns, or any such feedback feel free to contact us at 1-888-SOUTHSWELL (888-768-8479)or email us at orders@southswellsports.com.
2. When can I place an order or get in touch with customer service?
You can place an order 7 days a week 24 hours a day on-line. If you would like to call and speak with a customer service representative refer to our business hours listed below. Please inform the person that you have a question regarding an internet issue and you will be directed appropriately if that person can not answer your question. We strongly recommend emailing orders@southswellsports.com. if you are still having trouble finding your answer and our prompt on line customer service will respond with in 24 hours.
3. What are your hours of operations?
Monday-Friday: 11am-7pm
Saturday: 10am-5pm
Sunday: 11am-4pm
*All hours are Pacific Standard Time
4. What should I do if I am having trouble with your website?
The internet is new to most of us and at times the technology does not work the way we planned. If you are ever having problems don't hesitate to call our toll free number 1 -888-SOUTHSWELL (888-768-8479) and have an employee help you through it.
5. Who do I ask for when I have a question or want to place an order?
Any one of our friendly employees will be able to help you over the phone.
Payment
1. What are my payment options?
We accept Visa, Mastercard, American Express, and Discover on our website and for phone orders. If you would like to mail in an order we will accept personal checks, cash, money order, and credit cards.
Shipping
1. What are my shipping options?
UPS Ground, US only. We also Ship USPS Priority Mail for lighter weight items and to PO Boxes or AE & APO Addresses. Guaranteed day of delivery to all 50 states. Please check our map below for delivery time in transit to your area. If orders in Texas and California are received by noon in each area next day delivery will adhere. Orders received after noon will ship the following day.
2. Do you ship internationally?
Yes we do but order will take an additional 24 hours to process and shipping prices are subject to change.
Order Status
1. Once I have made my order has my credit card been charged?
Your credit card does not get charged for 24 hours allowing us time to inform you of any backorders or out of stock items. After the 24 hours have gone by your cc will charged and your order will either be shipped or backordered.
2. When will my order ship?
Orders will ship the same day if your order is in by 12pm PST. If your order is placed after 12pm PST your order will ship the following day but we will do everything in our power to get it out that same day.
3. Has my order shipped?
We ask that when you place an order you check your email periodically as we will notify you with a tracking number when the order ships or notify you within 24 hours of any backorders that you may have. If specific items are sold out we will do our best to provide you with alternatives that will hopefully satisfy you. If you have immediate questions please feel free to email us at orders@southswellsports.com. or call us toll free at 1-888-SOUTHSWELL.
4. What I never received my order?
Situations may occur causing a package to not be delivered and we as that you email lax@southswellsports.com. with as much information as you have available and someone at South Swell Lacrosse will look in to it in a prompt manner and reply to you immediately.
5. What if I did not receive my entire order?
We will notify via email of any backorders and will also include an updated receipt in your box of items that are backordered. Please refer to both for more detailed information or if you have a specific question as to the length of the backorder feel free to email us or call us toll free at 1(888)southswell.
6. Can I track my order?
When every order is shipped a UPS tracking number will be sent to email in box. We have a tool on our website that will track your through the UPS website. If you are having trouble using it just call and one of our representatives will be happy to track it for you.
Returns and Exchanges
1. What is the return and exchange policy?
All orders are fully returnable within 30 days of the order being received. We will only return items for full credit if they have not been used. Other situations will be handled with an exchange or by issuing store credit.
2. How do I return merchandise?
All orders are sent with a return form and we ask that you fill this out completely as this will help expedite the process. If you must return an item due to an error on our part, we will send a label through UPS at our expense. Please send all returns to:
South Swell Sports
Customer Service
4060 Morena Blvd. Suite J
San Diego, CA 92117
3. What happens if I receive damaged or incorrect items?
Not to worry! South Swell will make sure and either exchange the damaged merchandise or refund your money. If the merchandise is incorrect we will send a UPS tag and immediately ship out the correct equipment. We ask that you reference the exchange policies before sending items back.
4. When will I receive a credit to my account?
We will process the refund immediately and it should post to your account with in a day or 2.
